Exceeded all of our expectations! Chris put together a package deal that couldn't be refused! Jesse and Jimmy, the installers, were great! The actual installation was the easiest part of their day. Required 4 guys to get the 550 lb pellet stove up 12 steps, I'm sure there was some moaning, but never in front of myself, very professional. After installed, Jesse and Jimmy took an extra 90 minutes and made sure the stove was running properly. I HIGHLY RECOMMEND MILLER'S CHIMNEY; we are hiring them to put in a second pellet stove.